Top 10 Questions to Ask Your Floor Sanding & Polishing Professional in Melbourne

Investing in the restoration of your timber floors is a significant decision for any Melbourne homeowner. A professionally sanded and polished floor can transform your entire home, boosting its value and aesthetic appeal. However, the quality of the outcome hinges entirely on the expertise and professionalism of the company you choose.

To ensure you get the best possible results and avoid potential headaches, it's crucial to ask the right questions upfront. At MyFlooring, serving homes across Melbourne, we encourage transparency and are confident in providing clear answers to all your queries. Here are the top 10 questions you should ask any floor sanding and polishing professional:

1. How Long Have You Been in Business, and What's Your Specialisation?

• Why it's important: Longevity in the industry often indicates experience, reliability, and a strong reputation. Asking about specialisation can reveal if they're particularly adept with certain timber types (e.g., parquetry, wide boards) or specific finishes you're considering.

• What to look for: A company with years of proven experience, especially in diverse residential projects similar to yours.

2. Are You Fully Insured and Licensed?

• Why it's important: This is non-negotiable for your protection. Public liability insurance protects you from damage to your property or injury to workers on your premises. Worker's compensation insurance covers their employees in case of an accident.

• What to look for: Proof of current, comprehensive insurance policies. Don't just take their word for it.

3. What Dust Control Measures Do You Use During the Sanding Process?

• Why it's important: Sanding generates a lot of fine dust, which can settle everywhere, be difficult to clean, and pose health risks. Modern, effective dust control is a hallmark of a professional operation.

• What to look for: A commitment to "virtually dustless sanding" using high-quality, powerful dust extraction systems connected directly to their machines. Ask about their post-sanding cleanup process.

4. What is Your Exact Sanding Process, Step-by-Step?

• Why it's important: Understanding their methodology ensures they follow industry best practices, from initial repairs to final finishing. It helps you gauge their attention to detail.

• What to look for: A clear explanation of progressive sanding grits (starting coarse, finishing fine), proper edging techniques, and meticulous preparation before applying the finish.

5. What Types of Finishes Do You Offer, and Which Do You Recommend for My Home?

• Why it's important: Different finishes (e.g., water-based polyurethane, oil-modified polyurethane, hardwax oils) have distinct characteristics in terms of durability, appearance (sheen), drying time, and VOC levels. Their recommendation should be tailored to your timber type, lifestyle (pets, kids, traffic), and aesthetic preferences.

• What to look for: A range of options and a willingness to explain the pros and cons of each, offering a tailored solution rather than a one-size-fits-all approach. Ask to see samples.

6. What Exactly is Included in the Quote, and Are There Any Hidden Costs?

• Why it's important: A transparent quote prevents nasty surprises. You need to know if repairs, gap filling, board replacement, stain application, or multiple coats of finish are included.

• What to look for: A detailed, written quote outlining all services, materials, and a clear breakdown of costs. Clarify any potential additional charges for unforeseen repairs.

7. What Preparation Do I Need to Do Before You Start, and What Are the Post-Care Instructions?

• Why it's important: Understanding your role in preparation (e.g., clearing rooms) ensures a smooth start. Knowing post-care instructions is crucial for the longevity and durability of your newly finished floors.

• What to look for: Clear, comprehensive instructions on preparing the space and detailed guidance on initial curing times, cleaning routines, and ongoing maintenance.

8. How Do You Handle Repairs and Board Replacement?

• Why it's important: Most older floors will have some damaged boards or gaps that need attention. You want to know their process for fixing these, including sourcing matching timber if replacement is needed, and if this is an additional cost.

• What to look for: A professional who includes inspection for repairs as part of their assessment and discusses options for gap filling and board replacement clearly in the quote.

9. Can You Provide References or Show Examples of Your Previous Work?

• Why it's important: Seeing is believing. A reputable company will be proud to showcase their work and connect you with satisfied clients.

• What to look for: A portfolio of recent projects (photos or even virtual tours), and ideally, contact details for a few past clients you can speak with.

10. Do You Offer a Warranty or Guarantee on Your Work and the Finish?

• Why it's important: A warranty provides peace of mind, demonstrating the company's confidence in the quality of their craftsmanship and the durability of the products they use.

• What to look for: A clear statement of their warranty terms, covering both workmanship and the finish's performance under normal conditions.
  

Choosing the right floor sanding and polishing professional is an investment in your home's future. By asking these top 10 questions, you empower yourself to make an informed decision, ensuring a beautiful, long-lasting finish that you'll love for years to come.

At MyFlooring, we pride ourselves on our transparency, expertise, and commitment to delivering exceptional results. We welcome these questions and are ready to provide you with all the information you need to feel confident in choosing us for your next project across Melbourne.

Ready to restore your timber floors? Contact MyFlooring today for a free consultation and a detailed, transparent quote.