Privacy Policy
Explains how we collect, use, store, and protect personal information provided by clients, including contact details and project information. This policy is in place to safeguard your privacy and comply with Australian privacy laws.
Privacy Policy
(MyFlooring)
Last updated: 17/12/2025
MyFlooring is committed to protecting your privacy and handling personal information in a responsible and transparent way.
This Privacy Policy explains how we collect, use, store, and disclose personal information.
1. What Information We Collect
We may collect personal information including:
Name
Address and property location
Phone number
Email address
Information relating to your flooring project
Any information you provide through our website, phone, email, or text message
We only collect information that is reasonably necessary to provide our services.
2. How We Collect Information
We collect personal information when you:
Submit an enquiry or quote request through our website
Contact us by phone, email, or text message
Engage us to provide services
Communicate with us during a project
3. Why We Collect Your Information
We collect and use your personal information to:
Provide quotes and services
Communicate with you about your enquiry or project
Arrange site visits and bookings
Issue invoices and process payments
Meet legal and regulatory requirements
Improve our services and customer experience
4. Disclosure of Information
We may disclose personal information to:
Employees or contractors involved in your project
Service providers who assist us in operating our business, such as accountants or software providers
Insurers, if required in relation to a claim or incident
Authorities, where required by law
We do not sell or rent your personal information to third parties.
5. Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
Personal information may be stored:
Electronically in secure systems
In limited cases, in physical records
We retain personal information only for as long as necessary for business or legal purposes.
6. Access and Correction
You may request access to the personal information we hold about you, or request corrections if the information is inaccurate.
Requests can be made by contacting us using the details below. We will respond within a reasonable time.
7. Cookies and Website Data
Our website may use basic cookies or analytics tools to help us understand how visitors use our website and to improve functionality.
These tools do not identify you personally.
8. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
The most current version will always be available on our website.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us.