1. Returns (Change of Mind)
We understand that sometimes you might order the wrong grit or size. You have [e.g., 30] calendar days to return an item from the date you received it.
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Condition: To be eligible for a return, your VSM sanding belts, discs, or rolls must be unused, unopened, and in the same condition that you received them.
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Packaging: Items must be in their original, undamaged packaging.
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Exclusions: Partially used packs or belts that have been mounted on a machine cannot be returned for a change of mind.
2. Consumer Guarantees (Damaged or Defective)
Under the Australian Consumer Law (ACL), our goods come with guarantees that cannot be excluded.
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Manufacturing Faults: While VSM maintains strict quality control, if you receive a product with a manufacturing defect (e.g., a faulty belt joint/seam), you are entitled to a replacement or refund.
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Shipping Damage: If your order arrives damaged during transit, please take photos immediately and contact us within 48 hours of delivery.
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
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If your return is approved, we will initiate a refund to your original method of payment (Credit Card, PayPal, etc.).
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You will receive the credit within a certain amount of days, depending on your card issuer's policies.
4. Shipping Costs
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Change of Mind: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
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Faulty/Incorrect Items: If the return is a result of our error (you received an incorrect or defective item), [Your Business Name] will cover the return shipping costs.
5. How to Start a Return
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Email us at [Your Email Address] with your Order Number.
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State the reason for the return (e.g., "Wrong grit ordered" or "Faulty seam").
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We will provide you with a Return Authorization and the shipping address for our warehouse.
