Please see general questions below


Frequently asked questions

General Question

Why hardwood floors?

Hardwood floors are stylish, long lasting, and beautiful. Each interior is unique and timber floors allow for an incredibly wide range of colours and finishes. Versatile for any modern interior.

Are hardwood floors cleaner?

Yes, in comparison to carpet which attract and hold many allergic spores, dust-mites, bacteria, and fungi. Hardwood flooring does not hold onto such unhealthy microbes as long as they are well cleaned and maintained.

How long does hardwood floors last?

When properly maintained, hardwood floors can last even a lifetime. The average carpet needs to be replaced every 10 – 12 years.

How to choose the right timber for me?

Talk with us! The experts, we can discuss what flooring style with suit you. We will take in many factors such as environment, longevity, cost and function along with other factors to make sure you’re happy with the final results.

Which timber is most popular?

Recently, Tasmanian oak is very popular and preferred in residential property. As it is reasonably wear resistant and cost effective, also depending on its grade, has plenty of characteristics.

Additionally, spotted gum is popular around gymnasiums, commercial, hospitality property. It is harder and more wear resistant than Tasmanian oak and thus able to endure heavier traffic.

Is the work covered by warranty?

Yes- MyFlooring offers a one year workmanship warranty on floor installation and years of limited warranty on our finishes. We provide the terms and conditions with our quotes.

How much will it cost?

We offer an online price estimate on our Quote- Contact us today!

What are the payment options?

We would request 50% of total quotation as a deposit, and the balance upon completion. We accept a range of payment options- please let us know which you would prefer.

How many times can solid wood flooring be sanded?

As a general estimate, sanding three times would remove approximately 0.5 – 1mm from the surface. This depends on the hardness of the timber and other conditions.

19mm thick floorboards have around 7mm of wood above the tongue, so the floor can be sanded around six to eight times before the top groove edge be weakened.

When the timber groove edge is weakened, the timber will need to be removed and new timber needs to be installed.

It is common to find gaps in between the timber?

Yes, timber flooring is manufactured with the right moisture range. However moisture, seasonal change will affect the timber. High moisture will expand the timber, dry conditions will shrink the timbers thus gaps will appear.

However, large gaps can indicate flooring manufactured outside specific requirements or inadequate installation/ flooring practise.

How much dust is made?

We use the top tier, professional sanding equipment which extracts dust during the sanding process. However, small amounts of dust will settle on site.

To avoid dust settling in non-work areas, we recommend applying plastic to doorways and openings.

Can I stay in my residence during working being done?

We would recommend finding a different residence during the work- but it is flexible as long as the client understand that during the sanding process, our concern is the noise and dust. Depending on the finish- noxious odour/ hazardous vapours can appear producing an asthma-like response.

However, we also understand that in certain circumstances there are no option options. We would do our best to communicate potential issues with our clients.

When can I move my furniture back?

We recommend waiting, after final coat, 4-5 days during summer and 6-7 days during winter. Large area rugs should be kept off the floor for the first 20 days.

Do you move the furniture for us?

No, due to liability concerns, that is an option left to the clients.


How long does the sanding/ finishing process take?

Depending on the job it can range from a few days to a few weeks. In general, simple sanding and Waterbase finish will take the least time; while complex and colour specific job such as bleaching, oil based finish will take longer.

What is the lead time to schedule a job?

Generally from 1 to 3 weeks out. Please get in contact with us as soon as possible if it is a time restrained job. We can discuss from there.

How long does it take for the finish to dry?

Oil based polyurethane takes approximately 8 – 12 hrs to dry.

Waterbase polyurethane takes around 4- 6 hrs to dry.

Please note that drying and curing is different and the drying and curing times depend on the humidity and temperature.


What is the most durable finish?

A moisture cured polyurethane is most durable, but also comes with a few cons as well. Please see our finish option on our website for more info.

Timber Choice

What is engineered flooring?

Engineered flooring is a product made with a core of hardwood, plywood or HDF and a top layer of hardwood veneer that is glued. This veneer is available in almost any hardwood timber.

The product is designed to provide greater stability, and retains physical texture and structural property of solid hardwood flooring.

What is the main benefit of hardwood flooring?

Solid timber, no matter how old is a solid natural fibre and thus under adverse conditions; can warp, cup, swell, or split.

Engineered flooring overcomes this by constructing a multiple-ply plant, much like how plywood is constructed, which internally resists twisting, cupping, splitting motions.

This makes engineered flooring a better choice over radiant heat sources, in rainy climates, over concrete than solid traditional hardwood timber.

Can I refinish engineered floorboards?

It depends the thickness remaining on the most top face solid wooden veneer. Unlike solid timber which has a deep sanding tolerance. The only part which is able to be refinished- is the top solid wood veneer. And depending on the product- can be from a few millimetres thick to over 4.5mm.

As long as more than 2mm of hardwood remains, it can be refinished.


How do I clean my floors?

Please see our Maintained section on our website.

Do I need to maintain humidity?

Yes, humidity in your residence is recommended to stay approximately at 45%. An extremely dry house during summer will cause the floorboards to shrink, which can cause cracks in-between the floorboards.

On the other hand, too much moisture can cause the flooring to swell and cause cupping, or crowning overtime.

I want to re-furbish my timber floor myself, what should I expect?

It is not recommended, as in our experience the most damaged hardwood floors are done DIY. Not only is the original material costs high for each individual. But it would cost additionally by professionals as we would need to undo the damage, then re-sand and polish to a good result.

In general, it costs the client more and sometimes causes damages which is not fixable later on.


For Any other Questions